TERMS OF SERVICE

Effective date: October 2026

By placing an order through our website, you agree to these Terms of Service. Please read them carefully.

1. OUR PRODUCTS

Ringo Flowers offers fresh flowers, floral arrangements, vases and selected design objects.

Our flowers are carefully curated for quality, design and seasonality. As flowers are natural products, colours, shapes and compositions may vary slightly from the images shown.

All prices are displayed in SEK and include applicable VAT.

2. ORDERS AND PAYMENT

When you place an order, you are making an offer to purchase. Your order is confirmed once payment has been processed and you receive an order confirmation by email.

Payments are processed securely through our payment partners. Ringo Flowers does not have access to your full payment details.

Any applicable delivery or shipping charges are displayed at checkout before payment.

3. DELIVERY, SHIPPING & COLLECTION

Local Flower Delivery

Fresh flowers and floral arrangements are available for local delivery within selected areas of Stockholm, as indicated at checkout.

Delivery dates and availability are shown when placing your order. Please ensure that all delivery information, including any entry codes, is correct.

If the recipient is unavailable, we may attempt to leave the flowers in a suitable location where appropriate. If delivery cannot be completed, we will contact you to discuss the available options.

Nationwide Shipping

Selected non-perishable products, including vases and design objects, are available for shipping within Sweden.

Shipping costs are displayed at checkout. Orders are shipped using a tracked delivery service, and estimated delivery times may vary.

Ringo Flowers is responsible for the goods until they have been delivered to the customer in accordance with applicable consumer law.

In-Store Collection

Selected products are available for collection at our shop at Ehrensvärdsgatan 5, Stockholm.

Collection details are provided during checkout or in your order confirmation.

4. RETURNS & RIGHT OF WITHDRAWAL

Fresh Flowers

Due to their perishable nature, fresh flowers and floral arrangements are exempt from the statutory right of withdrawal.

This does not affect your right to make a complaint if a product is faulty or does not meet reasonable quality expectations.

Vases & Other Non-Perishable Products

For online purchases of non-perishable products, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with Swedish consumer law.

To exercise this right, please contact info@ringoflowers.se within the 14-day period. You may also use the standard withdrawal form provided by the Swedish Consumer Agency.

After notifying us, you have another 14 days to return the product.

Products should be carefully packaged for return. You are responsible for return shipping costs when exercising your right of withdrawal.

You may inspect the product as you would in a physical shop. Handling beyond what is necessary to establish its nature, characteristics and function may result in a deduction for diminished value.

For valid withdrawals, we will refund the purchase price and any eligible original standard delivery costs within the legally required timeframe, using the original payment method. We may withhold the refund until the product has been returned or proof of return has been provided.

Returns may be sent to our shop address or arranged for in-store drop-off.

5. COMPLAINTS & DAMAGED PRODUCTS

If your order arrives damaged, defective or incorrect, please contact us at info@ringoflowers.se with your order number and a description of the issue. Photos are appreciated where possible.

For fresh flowers, we encourage you to contact us promptly, preferably on the day of delivery, so we can assess and resolve any quality concerns.

Customers have statutory rights under Swedish consumer law, including the right to complain about original defects within three years where applicable.

Depending on the circumstances, remedies may include repair, replacement, a price reduction or a refund.

Any return shipping required for a valid complaint will be covered by Ringo Flowers.

6. PRIVACY & DATA PROTECTION

Ringo Flowers processes personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

We process personal information as necessary to manage orders, payments, deliveries, customer service and other legitimate business purposes.

We may share relevant information with trusted service providers, including payment processors and delivery companies, where necessary to fullfil your order.

Further information about how we process personal data and your rights can be found in our Privacy Policy.

7. COOKIES

Our website uses cookies and similar technologies to support essential website functions and, where permitted, improve the browsing experience.

Non-essential cookies are used only where the required consent has been obtained.

For more information, please refer to our Cookie Policy or cookie preferences.

8. INTELLECTUAL PROPERTY

All content on this website, including text, photographs, graphics, designs and logos, is owned by Ringo Flowers or its respective rights holders.

Content may not be reproduced, distributed or used commercially without prior permission, except where permitted by law.

9. LIABILITY

We make every effort to ensure that our products are accurately described and delivered with care.

Minor natural variations in fresh flowers, including colour, shape and composition, are to be expected and do not necessarily constitute a defect.

Nothing in these terms limits or excludes any rights or remedies available to consumers under mandatory Swedish consumer protection law.

10. GOVERNING LAW

These Terms of Service are governed by Swedish law.

Any disputes will be handled in accordance with applicable Swedish consumer protection legislation. Consumers may also seek guidance from the Swedish Consumer Agency or refer eligible disputes to the Swedish National Board for Consumer Disputes (ARN).

11. CONTACT

Ringo Flowers AB
Ehrensvärdsgatan 5
112 35 Stockholm, Sweden

Email: info@ringoflowers.se