RETURNS & REFUNDS

Effective date: October 2026

At Ringo Flowers, we take great care in selecting, preparing and packaging our products. If something isn't quite right with your order, we're here to help.

FRESH FLOWERS

Due to their perishable nature, fresh flowers and floral arrangements are exempt from the statutory right of withdrawal and cannot be returned simply due to a change of mind.

If you experience an issue with the quality of your flowers, please contact us at info@ringoflowers.se as soon as possible, preferably on the day of delivery or collection. We will assess the issue and find an appropriate solution in accordance with your consumer rights.

VASES & DESIGN OBJECTS

For vases and other non-perishable products purchased online, you have the right to withdraw from your purchase within 14 days of receiving your order. This also applies to online orders collected in store.

To arrange a return, please contact us at info@ringoflowers.se with your order number and let us know that you wish to withdraw from your purchase. You can also use the standard withdrawal form provided by the Swedish Consumer Agency.

After notifying us, you have 14 days to return the item.

Products must be carefully packaged to prevent damage during transport. Original packaging is recommended but not required.

You may inspect the product as you would in a physical shop. Handling beyond what is necessary to establish its nature, characteristics and function may result in a deduction for diminished value.

Return shipping costs are the responsibility of the customer when exercising the right of withdrawal.

Returns can be sent to:

Ringo Flowers AB
Ehrensvärdsgatan 5
112 35 Stockholm
Sweden

You are also welcome to arrange an in-store return.

REFUNDS

When exercising your statutory right of withdrawal, we will refund the product price and the original standard shipping cost, where applicable.

Refunds are made using the original payment method, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the returned item or you have provided proof that it has been sent back.

DAMAGED OR FAULTY PRODUCTS

If your order arrives damaged, defective or incorrect, please contact us at info@ringoflowers.se with your order number and a description of the issue. Photos are helpful where possible.

We will assess the issue and offer an appropriate solution in accordance with Swedish consumer law. Depending on the circumstances, this may include a replacement, repair, price reduction or refund.

For valid complaints, any necessary return shipping costs will be covered by Ringo Flowers.

Your statutory consumer rights, including the right to complain about original defects within three years where applicable, are not affected by this policy.

CONTACT

For questions about returns or refunds, please contact:

Ringo Flowers AB
info@ringoflowers.se
Ehrensvärdsgatan 5
112 35 Stockholm, Sweden